Shipping and Delivery
If you have any questions about shipping & deliveries you can find most information here. If you still have questions please feel free to call our customer care number 1-888-919-0070 and one of our representatives will be glad to assist you!
Effective Nov. 1st, 2021 through Jan. 16th, 2022
All FedEx Money-back guarantees for FedEx Express, Ground, Freight, and office services have been suspended. Please visit FedEx.com for more information.
When can I expect my product to arrive?
Polygroup wants you to receive your product(s) as soon as possible. In many cases, product(s) will arrive in 7-10 business days after you place your order.
Please Note: FedEx does not guarantee delivery times for Ground
shipments. If you wish to receive your products by a certain date,
please choose one of our expedited shipping options available for your order.
When will my order ship?
Once an order is placed, it takes 1-2 business days to process; excluding weekends and holidays. Please add 2 business days to all shipping times below for warehouse processing.
IMPORTANT: Orders placed on the weekend or on a holiday will not be processed until the next business day. Please refer to the shipping time frames below to estimate the arrival time of your product(s).
What shipping options do I have?
IMPORTANT: Not all shipping options and time frames are available for every order. Shipping options are shown based on the total weight of the order and area shipped to.
Free Economy Shipping:
FedEx: (Please add 2 business days to all of the shipping times below for warehouse processing)
USPS: (Please add 2 business days to all shipping times for warehouse processing)
Shipping to PO boxes and APO addresses
If you wish to have the items shipped to your PO box or APO address, please be sure to select a USPS shipping option, FedEx will not ship to PO boxes or APO Addresses.
If you receive a damaged product, please contact our warranty claim center right way to ensure that you receive a replacement. If the package is visibly damaged, you have the option to refuse the package and the carrier will return it to our facility. Please do not contact the carrier, as you will not be able to file a claim; please call us at 1-888-919-0070, and we will file a claim for you.