Shipping & Delivery
When can I expect my product to arrive?
Polygroup wants you to receive your products as soon as possible. In many cases, products will arrive in 7-10
business days after you place your order.
Please note that FedEx does not guarantee delivery times for Ground shipments. If you wish to receive your products by a certain date, please choose our expedited shipping options. Also please note that FedEx services do not deliver on weekends or holidays but only on non-holiday Mondays through Fridays. FedEx delays due to fires or unforeseen circumstances do not qualify for delivery refunds.
When will my order ship?
Once the order is placed, it takes 1-2 business days to process. After it has processed, it will be shipped. Note: Orders placed on the weekend will not be processed until Monday. Please see shipping times below to estimate the arrival of your product(s).
What shipping options do I have?
Free shipping for all orders placed to the contiguous United States (Lower 48, not including Alaska or Hawaii).
FedEx (Please add 2 days to shipping times for warehouse processing)
- Next Day Air - Orders placed by 8am MST shipped the same day, all others shipped next day.
- Home Delivery - 1 to 5 business days depending on distance to location
- Express Saver - 3 business days
- FedEx International Economy - 2 to 5 business days depending on country and distance to destination
USPS (Please add 2 days to shipping time for warehouse processing)
- First Class - 7 to 10 business days.
Shipping to PO boxes and APO addresses
If you wish to have the items shipped to your PO box or APO address, please be sure to select a USPS shipping option, FedEx will not ship to PO boxes or APO Addresses.
If you receive a product from us through FedEx / USPS that is damaged, you must file a claim through our center to ensure that you receive a replacement. If the package is damaged upon delivery, you may refuse the package and it will be returned to us. If you choose not to accept delivery of the package, please contact us. Do not contact the carrier, as you will not be able to file a claim; please call us at 1-888-919-0070, and we will file a claim.