Return to Help Index
|Impacts of COVID-19 on Product Availability, Orders & Shipping|
FAQs about Product Availability, Orders, Deliveries, Returns, and the COVID-19 virus
Yes, Polygroup is currently accepting new orders. However, delivery times may be longer than usual and our selection of available items may be limited. The delivery times for all orders are estimated to be 10 – 12 business days for all free shipping orders. Some deliveries may take longer. Please do not use delivery addresses for businesses that may be closed.
2. What's the status of my order and delivery?
You may access your My Account page to review and track your orders.
3. Why are some orders taking longer to process and deliver?
As COVID-19 spreads, we have seen an increase in online orders. To serve our customers while also helping to ensure the health and safety of our employees; we have changed our operations which has resulted in some of our delivery times being longer than usual.
4. Can I still make returns?
Yes. We are still processing returns. However; we have changed our operations for the health and safety of our employees which has resulted in increased processing times for returns and refunds. We expect all returns to be processed within 30 days. However; the return processing time may take longer. We appreciate your patience.
5. How is Polygroup responding?
6. When will the parts I need be available?
Most replacement parts are
sold-out as a result of people being home with their families. Unfortunately,
we cannot guarantee replacement parts will be available for purchase. We
encourage you to check back on our website to see if the items you need become
No; if you have set up an account on polygroupstore.com; you may add the items you wish to purchase to your Wishlist from the specific product’s page. When you return to the site; simply log in and go your Wishlist from your “My Account” page.
8. Does your customer service team or warranty team have details on when products will be available to purchase again?
No. At this time we do not have any estimates on when products will become available again. Please check the product page to see if it is available to purchase.
|How do I contact you?|
We are here to help! If you need information or just have a question please choose one of the options below.